Emergency Information

What to Do in a Crisis

Whether in need of immediate or on-going support in a time of crisis, there are many resources for getting the help you need - see the links and phone numbers below. In the event of an emergency or crisis (personal or otherwise) dial 911.

If you do not know where to turn, but need someone who can listen and help you solve your problem, you can always contact your designated OISS adviser.

Important Note: Protocols for Travel Emergencies & Encounters with Immigration Enforcement

Travel Signatures: If you are in F-1 or J-1 status, you need to ensure that your I-20 or DS-2019 has a valid travel signature to re-enter the U.S. Please remember that travel signatures are only valid for one year, but good for multiple entries. Travel signatures can be found on the second page of your I-20 or the first page of your DS-2019. If you are an F-1 or J-1 student and need a travel signature, please contact your designated OISS adviser and they will electronically send you a new I-20 or DS-2019 with a travel signature. If you are a J-1 scholar and need a travel signature, please follow these directions to request a new electronic travel signature.
Encounters with U.S. Customs and Border Protection (CBP): If you encounter issues at the U.S. border and the CBP officer has questions that can be answered by OISS, please ask the officer if they would like to call OISS for confirmation. During office hours, OISS can be reached by calling our front desk at (203) 432-2305 and you or the federal agent/officer will be connected to an OISS adviser. After hours, please call Yale Security at (203) 785-5555 and they will immediately call the OISS director or associate director.
Encounters with U.S. Immigration and Customs Enforcement (ICE): If you encounter immigration enforcement (ICE) on or off campus, please refer federal agents to the Yale Police Department (YPD). They can be reached at (203) 432-4400.