Tips & Tricks & Workarounds

Workarounds Tips & Tricks (as of 3/19/2021)

OISS Connect had a major up-grade recently that seems to have created a few bugs. Please have patience as the vendor creates a fix or comes up with a workaround. When there is a workaround, most often the vendor is also working on a long-term solution to be delivered in one of the quarterly up-grade.

  • Always use Google Chrome as your browser
  • If your data is not saving, try clearing your cache, log out, and log back in
  • Documents:
    • Please convert any Word documents into PDF before uploading to OISS Connect
    • Documents that are attached to the record can’t be deleted, not even by OISS
    • If you have uploaded a Document but now cannot see it, OISS can correct this
  • It appears that some emails (inviting the scholar) go to “junk mail” If you do not see a correspondence, please check your junk mailbox. We are working on a resolution so this will not happen in the future.
  • Please avoid using accent marks, using them creates long strings of gibberish in the system
  • Wondering what the status is of the DS-2019 form is for an incoming scholar?  Make sure you click on “Submit to ISSS Admin”, otherwise, we won’t know the record is ready for our review.  You may need to click this again if we have asked for additional information.
  • When searching for a scholar in the Dashboard, only enter one name (e.g. only 'Smith', not 'John Smith').
  • Once a DS-2019 form has been issued, all other changes need to be made using the “Requests” tab or by clicking on “Extend DS-2019” at the top of the record for J-1 extensions
  • Optional: Department on-boarding template (download and customize for your department process)
  • You asked for checklists, view the J-1 initial (not student intern) checklist
  • Don't see the issue you are having with OISS Connect here? Make screen shots of the problem and send it to your OISS adviser.